Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

51% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"They have Great benefit program" ((in 74 reviews)); "The staff is great and communicate well." ((in 44 reviews)); "Met some great people and enjoyed the work." ((in 43 reviews)); "Great coworkers and discounts on rooms." ((in 30 reviews)); "Many hours available with flexible schedules" ((in 15 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 100 reviews)); "Low pay and dealing with angry guests." ((in 88 reviews)); "Long hours and very fast paced environment" ((in 31 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

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3.3

51% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

73% approve of CEO

48% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jun 30, 2012

Very enjoyable work if you are in the Hospitality industry

Guest service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is reasonable. The training is excellent and all of my managers and supervisors are very nice and helpful. There are many parts to the hotel so you can work in all areas and grow in the industry. Health and dental insurance are good.

Cons

The vision insurance provided is almost useless. If you do not have a degree you can't be promoted within the hotel. I actually have more hotel experience than either of my direct supervisors.

1.0

Apr 20, 2012

Worst General Manager ever!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly staff (except the General Manager).

Cons

Lack of moral, with a high turn-over, along with constant overtime.

5.0

Mar 29, 2012

Great Place to Work

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Well trained management, terrific benefits, they treat employees with respect and care. Great opportunities to move up in to other positions.

Cons

The company is subject to the whims of the economy. layoffs happen, and did happen to me. other than that, not much bad to say!

Viewing 1177 - 1179 of 1,197 Reviews

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Jobs at Embassy Suites