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      American Express

      Engaged Employer

      American Express reviews

      Good work culture but pay sucks - Senior Manager - Risk Management American Express Employee Review

      4.0
      Oct 22, 2008
      Senior manager - risk management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance in some groups. - Although even this is slowly changing as the company downsizes because of the economy. Culture of caring about employees. - by and large Collaborative environment.

      Cons

      Salary sucks. Enormous amount of politics. Passive Aggressive culture, people are very nice to you but scheming behind your back! Start paying more to your high performers to retain talent. Some parts of Amex are just full of people with rich spouses and they dont care too much for money. However the ambitious, smart and driven people are also not compensated well. This will hurt the company in the long term.

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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