Very stressful. - Travel Counselor American Express Employee Review

2.0
Nov 13, 2011
Recommend
CEO approval
Business Outlook

Pros

They train people with no travel experience to become Travel Counselors. They do rehire people who leave on good terms with the company. You get all the travel agents benefits with your IATAN card.

Cons

The job is very stressful. They change their game plan often. You learn one difficult task or requirement of the job, get rated for your ability to apply that new task, and then a few months later they decide to remove that skill. They don't offer part-time or flex-time options, only full-time. The company is 'clicky' and they do hire and promote their favorites regardless of whether or not that person is qualified. There is a lot of 'talk' about making changes to better the environment but it's all a lot of hot air.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

work from home is nice

Cons

pulled in different directions often

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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