Not what it's cracked up to be - Anonymous employee American Express Employee Review

2.0
Aug 1, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Prestige, JD Powers Award, Understanding of external customer service. CCP's have the best compensation and treatment as the front line.

Cons

The disparity between areas. If you are in the wrong place, it can be like a roach motel, you can get in but you can't get out.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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