Barclays Corporate Banking - Customer Care Agent Barclays Employee Review

3.0
Jan 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Barclays pays its staff well and you do get some good worthwhile product discounts

Cons

Things change on almost a weekly basis with no thought as to how these will play out from the customer's or staff's point of view. There is very little communication down the ranks to convey the reason for the procedural changes they bring in. There is far too much red tape involved in simple procedures.

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5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill and work life balance

Cons

no money, no increment, check

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Can’t think of 1. Not even 1.

Cons

Pay is the lowest compared to similar company with the same role. Upper management speaks to staff with a patronizing tone; cutting them off, and talking down to them. At times it felt like they purposefully were attempting to find things wrong instead of working together as a team to meet objectives. Understaffed. Fully expected to do the work of a team of 6 despite being a team of 2 for example.

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