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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      I will NOT recommend to start as a Agent at Booking.com - Customer Service Agent Booking.com Employee Review

      1.0
      Aug 31, 2017
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      free food, free parties, big annual Booking.com Bam party, friendly colleagues

      Cons

      - Too much pressure (time, meet targets, short breaks,) - Calls are mostly complaints - Team leaders are treating us like robots, not human being - Food was free, but mostly extremely bad. I guess prison food tastes much better :(

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

      avatar
      Booking.com Response
      11h
      Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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