Fast growing company with less humanity - Customer Service Executive Booking.com Employee Review

We want you to know we are taking these reports of threats and misconduct incredibly seriously. They are not – and never will be – tolerated. So thank you for sharing and bringing them to our attention. However, to address them properly, we need to know more. Please contact either our 24-hour compliance hotline – your call will be completely confidential – or speak to your regional HR. As for your other concerns, we know we've been growing very quickly and this has put higher demands on our customer service agents and processes. We are working to address this. Please be ensured that every report via our internal official channels are 100% investigated, if investigated cases are substantiated, actions will be taken. However, outcome of these are not externally communicated as they are confidential and personal. Again, thank you for your feedback, it will help us as we continue to improve. The People Team at Booking.com