Custumer Service - Customer Service Booking.com Employee Review

1.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice office, good spirit colleagues and nice work tools The company offer also a lot of new infos in the system. However you will not find time to follow up with all these newsletters in this system because you don’t have enough time available inside work.

Cons

I don’t think the company wants to give opportunity to new hires. They expect them to be dynamic on a system that no ones it’s familiar with (unfortunately even after 4 weeks training). It’s hard to Mach the company expectations and lots of negative feedbacks. Even on your last day of training and passing all the tests the company can still decide if you are a good fit or not, so “pass” the training is not the last step for you get hired even if you try to do your best.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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