Micromanagement, staff sucking up to management - Anonymous employee Booking.com Employee Review

2.0
Feb 17, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lunch vouchers, colleagues, flexi time, nice office, modern technology

Cons

Company focused on quantity rather than quality. They even monitor how many calls you make per day; as an Account Manager, that is very degrading, as you should be trusted that you are doing the right thing for the company and for your own role, especially when you have challenging KPIs. As the pay is very low, the team is too focused on meeting/exceeding their KPIs, as that affects the bonus. This results on people doing things just to show off to management. In the UK office, The management is very bias, they will support the staff that suck up to them and don't have an opinion; they happily let go great talents that voice their opinions. The account managers are being chosen based on personality (chatty and extreme extroverts), experience and skills seem not to be valued.

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5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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