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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Horrible Company - Senior Customer Service Specialist Booking.com Employee Review

      1.0
      Jul 2, 2022
      Senior customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company paid well and gave you the right resources to do your job, opportunities to grow

      Cons

      The company spouts family values and says you're valued and then sells 12 of the 14 existing call centers to a third party, effectively getting rid of hundreds of agents to be replaced by third-party temp agents that do the job badly. None of the pros are worth it.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      4w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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