Bad experience - Customer Service Representative Booking.com Employee Review

1.0
Oct 23, 2024
Recommend
CEO approval
Business Outlook

Pros

The employees were nice and friendly

Cons

The HR practices and strategies, especially during Covid 19, made everyone redundant. which caused utter disengagement of employees, they were aware that everyone was losing their jobs, and they still had to work, it became a totally toxic work culture, stressful workplace, Impaired employee well-being

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Booking.com Response
1y
Thank you for sharing a few words about your Booking.com experience. It’s unfortunate that your experience with the management hasn’t been to our standards. We’re constantly improving our management training to help our managers understand how they can better develop and communicate with their teams, as well as improve the work experience of employees overall. We greatly appreciate your input: Thanks again, and we wish you all the best with your future endeavors. The Booking.com Team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

Cons

Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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