Pros
Some of the trainers seemed to legitimately want to assist new hires, but the training process was very disorganized.
Cons
Low pay considering requirement to be completely bilingual, able to navigate and manipulate multiple databases at one time, document all transactions, and take calls with some amount of liability. Some outstanding long-term employees were doing their best amid a culture of management which thrives on gossip and which seems to punish competence. Nothing was done about operators who put callers on hold to make fun of them while they wait on the line. Employees should never make fun of the elderly or differently-abled, but this was a daily occurrence on the floor with the front-line staff, while management spent their time chismoseando and pridefully taking credit for their team's efforts. If you come back one (1) minute late from lunch or break, expect to be written up. Company brass showed up for meeting with call center employees and spoke with great pomposity about how the company was doing so well financially die to their ability to outsource jobs to low-pay labor locations offshore. When asked why they could not pay their stateside workers a little bit more, they stated that people "always wanted more" and that a pay raise would only result in employees wanting even more of a living wage, which would be bad for the company bottom line. I give five (5) stars for transparency on their greed policy.
