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      DISH

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      DISH reviews

      Customer Service Rep - Customer Service Representative II/Certified Tech DISH Employee Review

      3.0
      May 16, 2016
      Customer service representative ii/certified tech
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was good money. How far you go is up to you and what you're willing to put into the job. Paid vacation.

      Cons

      Poor management from the higher-ups. My first general manager was amazing and cared about his teams. When I switched shifts, it all changed. My second general manager was the sole reason I started to hate the job. Most of them make no effort to get to know their employees and see them only as seat-fillers.

      Explore other reviews about DISH

      5.0
      Dec 4, 2025
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was good. Very good commissions

      Cons

      High standards. Robotic at times. Very strict on following call flows and retaining customers.

      1
      avatar
      DISH Response
      6mo
      It is wonderful to hear that you found the compensation structure and commission opportunities rewarding. We strive to be a great company for our team and are happy that resonated with you. Regarding the call flows and standards, we understand that maintaining high expectations for consistency can sometimes feel restrictive or repetitive. We appreciate your perspective as we continuously look for ways to balance our quality standards with a more dynamic employee experience.
      3.0
      May 15, 2026
      Noc technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

      Cons

      Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

      1
      avatar
      DISH Response
      1mo
      Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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