employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

N/A - CSA - Customer Service Associate Firstsource Solutions Employee Review

5.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Working at Firstsource has been a rewarding experience, especially because of the supportive work environment and approachable management. The company offers good opportunities to learn and grow, with training programs and exposure to different processes that help in building skills. The workplace culture is friendly and team-oriented, making collaboration smooth and enjoyable. And Firstsource also encourages work-life balance compared to many other companies in the BPM sector. Overall, it’s a good place to start a career, gain experience, and grow with the organization.

Cons

Working at Firstsource can be challenging because the basic salary is often lower than industry standard.

avatar
Firstsource Solutions Response
7mo
Thank you for your feedback. We’re glad to hear that you value the supportive work environment, approachable management, learning opportunities, training programs, and team-oriented culture at Firstsource. We note your observation regarding compensation, which is based on individual performance, and will continue working to ensure a fair and motivating experience for all employees.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

See reviews by: Helpful|Rating|Date|All