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Firstsource Solutions

Engaged Employer

Good team bad leadership at the top though - CSA - Customer Service Associate Firstsource Solutions Employee Review

3.0
Aug 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Good team mates Supportive HR Free Sky Free parking

Cons

Poor GM and ops managers who don't care and only think of you as a number, good at fobbing off and good at talking with very little action Concerns noted but then not dealt with

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Firstsource Solutions Response
5y
Thank you for providing your feedback and also for your more than eight years of service with us. Employee centricity is one of our core values, which includes providing a helpful and supportive work environment for all our employees. We encourage all our employees to give us feedback at all stages of employment, through the HR teams, Employee surveys and 'Happy or Not' stations. We want regular and constructive feedback so that we can continue to improve the experience of all our employees. We hope you took the opportunity to feed your experience back through these channels while employed with us, and we wish you the best on your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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