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Firstsource Solutions

Engaged Employer

Demanding - Customer Representative Firstsource Solutions Employee Review

3.0
Sep 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Good training and colleagues were helpful enough.

Cons

Back to back calls and unpaid breaks

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Firstsource Solutions Response
5y
Thank you for your feedback and for recommending us as an employer. We are delighted to know that you enjoyed the training and our colleagues helped you. We know that working in a fast-paced environment can be difficult some days, which is why we strive to make sure employees are well supported on the floor and off. In regards to unpaid breaks, depending on the hours worked depends on how much of a break you are entitled too, as a general rule, lunch breaks of 30 minutes – 1 hour are unpaid but tea breaks of 15 – 20 minutes are paid. We wish you all the best with your future endeavours and thank you for taking the time to leave us feedback.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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