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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Representative reviews

      4.9

      97% would recommend to a friend

      (3 total reviews)
      avatar

      Ritesh Idnani

      Not enough data to show CEO approval

      2% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      1.0
      Aug 24, 2024

      Dead end job, long hours low pay.

      Customer representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work more if you want, work from home and pay on time.

      Cons

      Long hours, no bonus. Low study flexibility. No support, constantly changing managers. Hire you for one job then ask you to do something else like sales.

      avatar
      Firstsource Solutions Response
      1y
      Thank you for sharing your detailed feedback. We appreciate your perspective and are glad to hear that you find the work-from-home option and timely payments to be positive aspects of your experience. We understand your concerns regarding long hours, lack of bonuses, and limited study flexibility. We also recognize the challenges posed by frequent changes in management and the shifting job responsibilities. Your advice on providing more support and training is well noted. While we offer multiple training programs aimed at career growth, we are committed to improving support for all staff and ensuring that training is effectively tailored to meet the needs of different roles.
      5.0
      Jan 29, 2024

      Review of FS

      Customer representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a great place for me to work with a great environment with diversified people.

      Cons

      I didn't face any hurdle while I worked.

      avatar
      Firstsource Solutions Response
      1y
      We’re delighted to hear that you had a great experience working with us. It’s wonderful to know that you found our work environment to be positive and that you appreciated the diversity within our team. Creating an inclusive and welcoming workplace is a top priority for us, and your feedback reassures us that our efforts are making a difference. Thank you for sharing your positive experience; we value your contribution to our team.
      3.0
      Sep 25, 2020

      Demanding

      Customer representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training and colleagues were helpful enough.

      Cons

      Back to back calls and unpaid breaks

      avatar
      Firstsource Solutions Response
      5y
      Thank you for your feedback and for recommending us as an employer. We are delighted to know that you enjoyed the training and our colleagues helped you. We know that working in a fast-paced environment can be difficult some days, which is why we strive to make sure employees are well supported on the floor and off. In regards to unpaid breaks, depending on the hours worked depends on how much of a break you are entitled too, as a general rule, lunch breaks of 30 minutes – 1 hour are unpaid but tea breaks of 15 – 20 minutes are paid. We wish you all the best with your future endeavours and thank you for taking the time to leave us feedback.
      Related searches: Firstsource Solutions Customer Representative jobs | Firstsource Solutions Customer Representative salaries | Firstsource Solutions benefits | Firstsource Solutions interviews
      Firstsource Solutions reviewsFirstsource Solutions Customer Representative reviews

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