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Firstsource Solutions

Engaged Employer

Awful - CSA - Customer Service Associate Firstsource Solutions Employee Review

1.0
Nov 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Good support from other employees.

Cons

Awful support from CEL’s. Absence management process is a joke. Expect 1000% effort for minimum wage. Awful IT team who leave you waiting days for a reply. Don’t care about their staff as people, only numbers. Lost a lot of amazing CEL’s and Team Leads due to treating them like crap. Gave promotions to people who didn’t deserve it.

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Firstsource Solutions Response
4y
Thank you for your review. We’re sorry to hear your time with us was not reflective of our culture. We strive to provide a supportive and people focussed environment to allow our employees to thrive in their career. We’re sorry you didn’t experience this and hope you took the opportunity to raise this with your HR team whilst you were still with us. If not, we invite you to write to your local HR manager to share your experience and put forward and views or suggestions you might have.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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