Bilingual Customer Service Agent - Brand Care Specialist Global Response Employee Review

3.0
Nov 30, 2015
Recommend
CEO approval
Business Outlook

Pros

It is a good option for someone in desperate need of a job as they are always hiring during the season. I did not want to stay there for too long but since I was a good employee my manager gave me a small raise every year without even asking for it . I was lazy about looking for better options and ended up staying 3 years. So, not so bad of a company.

Cons

There is little opportunity for advancement and the compensation is not very good. The health insurance plan is very expensive. Management hires supervisors from outside of the company and does not introduce them to the staff you have to guess that the new person walking around is your new watcher. They let go of people without notice on the day before Christmas. HR people are rude.

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Global Response Response
4y
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5.0
Jan 6, 2026
Anonymous employee
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CEO approval
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Pros

Well-established company with a client list of top global brands

Cons

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3.0
May 28, 2026
Anonymous employee
Recommend
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Pros

Great people to communicate with remotely. Great teamwork.

Cons

No communication on terming employees after merger.

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