Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Flexible and work from home" ((in 16 reviews)); "Nice people and good hours." ((in 14 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 7 reviews)); "Flexible hours, Most accounts are inbound calls only, supervisors are always available, always able to work overtime if you need the hours" ((in 6 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Bad management" ((in 20 reviews)); "Low pay needs to communicate with agents better" ((in 19 reviews)); "10:00pm), not enough training for new employees, no time off" ((in 8 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Breaks too short." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

1.0

Dec 31, 2015

A hot mess ...

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Fellow co-workers, they can be some of the nicest and hardworking people. While I'm not there to make friends and this is just a means to an end, its nice to work with hardworking folks.

Cons

It's a great place to work ... if you dont mind sacrificing your sanity, dignity, time and energy for little pay, little to no recognition and the constant harrasment of your supervisor to make them look good, while they take credit for your actions and manage to blame you for their shortcomings.

Global Response Response

We appreciate the time you took to provide the feedback.

3.0

Mar 16, 2016

Global

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great opportunity Mediocre pay 2 days off a week 90 day probation.

Cons

If 1 supervisor does not like you they WILL get you FIRED Worked there for 6 months only to be told multiple times that I wasnt friendly enough to the callers. I didn't know that I was there to make friends

Global Response Response

We appreciate the time you took to provide the feedback.

1.0

Feb 19, 2015

Unfair, no justice, no room for growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They hire anyone and don't really do background checks or drug test.

Cons

Extremely unprofessional environment. People were promoted unfairly. People were let go unfairly. No real structure.

Viewing 1 - 3 of 263 Reviews

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