Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Work from home is good" ((in 15 reviews)); "Nice people and good hours." ((in 12 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 9 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "The managers are always there to help and my coworkers are great." ((in 5 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Low pay needs to communicate with agents better" ((in 21 reviews)); "Bad management" ((in 17 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 6 reviews)); "Not organized and no communication" ((in 5 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

2.0

Feb 26, 2016

Answering Service Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Learn alot about customer service, amazing co-workers

Cons

No employee morale, atleast not at the answering service. Strict about attendance even when sick with a doctors note, don't think about being late. Managers think they are above everyone.

Global Response Response

We appreciate the time you took to provide the feedback.

5.0

Sep 10, 2015

Very Unprofessional

Connections academy account

Recommend

CEO approval

Business Outlook

Pros

Paid weekly and clean work space

Cons

Two 15 minute breaks NO LUNCH, 5 microwaves for 100s of employees, management walk through every morning without speaking or saying anything. They will walk pass you as if you are a ghost where supervisors walk there aisles and speak to all reps every morning.

Global Response Response

We appreciate the time you took to provide the feedback.

2.0

Jul 7, 2015

Global Response

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Theres always room to advance.

Cons

The company is not making the revenue it use to. They have a high turn over rate. There's been a lot of changes in operations.

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 4 - 6 of 263 Reviews

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