Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Flexible and work from home" ((in 16 reviews)); "Nice people and good hours." ((in 14 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 7 reviews)); "Flexible hours, Most accounts are inbound calls only, supervisors are always available, always able to work overtime if you need the hours" ((in 6 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Bad management" ((in 20 reviews)); "Low pay needs to communicate with agents better" ((in 19 reviews)); "10:00pm), not enough training for new employees, no time off" ((in 8 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Breaks too short." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

3.0

Apr 5, 2017

Worse call center I have encountered

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Laid back atmosphere. Steady work when you permanent. Great vacation benefits. Flexible hours and quarterly activities. Additional break rooms. Jean on the weekends.

Cons

HR Department is awful. Management team is rude and disorderly. Lack of leadership. Pay is low. Not customer focused. Dirty building.

Global Response Response

We appreciate the time you took to provide the feedback.

1.0

Mar 26, 2016

Morale needs to be addressed, amongst other things

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

they pay on a weekly schedule the employees who work here are nice

Cons

communication varies depending on who you talk to, zero/little growth Many leaders within the company are just not nice overall needs a good cleaning and exterminating temporary and seasonal employees: letting people go on Christmas eve via a phone call?

Global Response Response

We appreciate the time you took to provide the feedback.

1.0

Dec 30, 2015

Filthy call center!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None....they lie alot and only like if you kiss up

Cons

They care little about the employee. This is why the call is so filthy and very poorly kept. The carpet is so dirty I could barely tell what color it was. The call center has a musky odor. The cubicles are outdated there is no assigned seating. It's just disgusting. HOW CAN THEY HAVE THEIR EMPLOYEES WORK IN SUCH CONDITIONS??? BECAUSE THEY DON'T CARE.

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 7 - 9 of 263 Reviews

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