Need to get rid of regional management for branch offices - Administrative Johnson Controls Employee Review

Horrible upper management. Regional management does not work for bottom level employees! The admin in my branch office report to 2 different managers, who aren't even located in the branch office! The TSM needs to be back in charge of service in the local office, not an Area Service Manager who isn't even located in the office and who has no idea what is going on. Upper management needs to remember we are in business because of our CUSTOMERS! Get rid of centralization, it does not work. All it does is cause more work for the local admin who are working 50+ hours a week because they harassed daily about the on-holds when they have no control over it. The branch office needs more control to both the employees and customers happy!