Upper Management is completely disconnected from the reality of what happens in the customer-facing operations. Their initiatives are seldom, if ever based on actual research, mostly just "hunches" and beliefs by people who have worked 30+ years in JCI but have no idea of the business today, nor intention of adapting to changes themselves.
Very disorganized. Departments compete with one another and focus a lot of their efforts into being able to point the finger somewhere else instead of on being productive. Sadly, this is a product of the inconsistent and out-of-touch requests from upper management.
Duplication of efforts is rampant. Be ready to work on the same initiative or project 3-5 teams, lead by different people and/or groups (sometimes with partially the same people!) multiple times to accommodate justifying their position or project.
Currently focused on making some areas of the business call customers in mass, for no other reason other than to make calls, despite data showing it has a negative correlation.
You will likely NEVER receive a proper 1:1 feedback from upper management. They simply have no idea what is going on and are not interested in finding out.
