Pros
This is a call center, and compared to other call centers that I have worked in or visited the conditions are excellent all the way around. The pay is about twice what other call centers in the area are paying and the benefits are excellent. The working conditions are good: lighting is good, the seating and work stations are good -which is important in a call center where you are tied to the phone. I worked in 2 units and both supervisors were supportive of their team providing training and coaching when needed. They really work on building team comaraderie and there are lots of little contests to keep you motivated. Promotions and awards are all doled out fairly - everything is based on your numbers.You have your own work station and cubicle which is not always common in other call centers and there is time to chat with your co-workers but you need to manage your time. Supervisors are promoted from the ranks - so they know what they are talking about.
Cons
Its a call center job. You have goals that you have to meet. Its a job that has to be done on a daily basis in the time allotted. Its all about the numbers - the number of call you take/make; sales goals and targets, length of calls etc. You always know where you stand and where everyone on your team stands, you can't hide. If you can't manage your time, this isn't the job for you.