Honestly, great place to work at - Customer Success Manager Salesforce Employee Review

5.0
Feb 3, 2021
Recommend
CEO approval
Business Outlook

Pros

I joined Salesforce Singapore as my first job fresh out of university, and truthfully, it's really the people that make this place an amazing place to work at. Different teams will have different ways of working for sure (dependent on the manager), but overall I find colleagues here willing to share their time and expertise. Even as a junior member of the company, I was never made to feel afraid or hesitant in approaching a more senior colleague for advice. There is a lot of trust in my team, which has been especially invaluable in this whole work-from-home situation. The autonomy and flexibility granted in my role is also surprising, but practical I suppose – considering how large the company is growing, it's difficult for a manager to micro-manage the activities of every single team member. The remuneration package is fair (not top-of-market however) and comes with lots of benefits. Most importantly, managers in Salesforce are super supportive about lateral movements within the organization, and outside of it. Telling your manager 'I would like to seek a new challenge this year' is not taboo here. I've lost count of the number of colleagues who have changed roles over the past 2 years I've been here.

Cons

Change happens constantly, and sometimes it's uncomfortable, or jarring, even. You're not suited for Salesforce if you're looking for a cushy role where you can just 'settle in' and relax. The company is always evolving, and you have to be adaptable to go along with it. A large company also means that increasingly, more operational processes have been installed. Is it a pain? Yes, sometimes. But is it bearable in the grand scheme of things? Also yes.

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Salesforce Response
5y
Thank you for your review, it's great to see that you enjoy working here. Trust us that we are listening to feedback like yours (on Glassdoor, Slack/Chatter, the Employee Opinion Survey, and more) so that we know what you are concerned about. Please keep up the good work!

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5.0
Jul 2, 2026
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Pros

Great pay and great benefits

Cons

Org restructure and very political

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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