Work somewhere else - Customer Service Associate, Expert T-Mobile Employee Review

1.0
Sep 22, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay is great. You will have the best time of your life during the training and it goes down hill after that.

Cons

Everything. If you want to be screamed at and cussed out by people on a regular basis this is the job for you. If you want to lie to customers this is a job for you. When your trainer tells you her first day on the floor she cried in the bathroom that’s a red flag because it’s true.

Explore other reviews about T-Mobile

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits, great compensation, nice work life

Cons

none, sometimes sales pressure but normal

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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