What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"The benefits are great." ((in 16 reviews)); "over great pay was Great!!!" ((in 15 reviews)); "time off" ((in 4 reviews)); "My experience was very positive and my coworkers were friendly, I learned a lot while working there as a Co" ((in 3 reviews)); "The Work/Life Balance is good, that's about it." ((in 3 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "no room for growth, poor leadership." ((in 4 reviews)); "Commission they want to pay is 8% of net." ((in 2 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical reviews

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(81 total reviews)

Ramona Hood

Not enough data to show CEO approval

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Reviews by job title

81 reviews

3.0

Nov 16, 2024

Meh

Logistics coordinator

Recommend

CEO approval

Business Outlook

Pros

Former Management was pretty great.

Cons

Made very questionable moves with management personnel.

4.0

Oct 12, 2024

Work/Life balance

Project engineer

Recommend

CEO approval

Business Outlook

Pros

Good work and life balance

Cons

low pay and no growth

5.0

Oct 8, 2024

OTR

Class a truck driver

Recommend

CEO approval

Business Outlook

Pros

As OTR drivers, we have access to a load board so we can schedule loads in advance. Fedex is constantly attempting to update its methods of doing things so it can be easier for us as drivers in the long run.

Cons

can only be owner-op or work for a company that leases equipment. Mostly independent contractors, so if you're interested in a W-2 job then customer critical itself is not the place.

Viewing 4 - 6 of 81 Reviews

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Meh

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OTR

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