What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"over great pay was Great!!!" ((in 15 reviews)); "The benefits are great." ((in 15 reviews)); "Nice building and fun co" ((in 4 reviews)); "The Work/Life Balance is good, that's about it." ((in 3 reviews)); "Generous PTO, benefits, nice hybrid flexibility before corporate change" ((in 3 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "no room for growth, poor leadership." ((in 4 reviews)); "They start you off with a salary and wean you off to full commission in about 3 months." ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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(81 total reviews)

Ramona Hood

Not enough data to show CEO approval

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81 reviews

4.0

Sep 28, 2015

dispatcher

White glove dispatcher

Recommend

CEO approval

Business Outlook

Pros

Good benefits and lots of training.

Cons

Pay does not always meet with job requirements.

2.0

Sep 19, 2015

Can be a bad place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

On site exercise facility in a nice huge building. Security is there on site 24 hrs a day. Virginia (the CEO) and the Executive Leadership Panel are all great people.

Cons

Bad management. Quality is a big grey area, this dept should be completely restructured . There is A lot of favoritism and Lack of guidance from select supervisors. These people pretend to be professional. Most of the people that work here are great but there are a number of hateful individuals who will go out of their way to be obnoxious. There is little to no room for advancement. The systems are outdated by far (DOS). It's a very very stressful and demanding job but the pay is a joke.

4.0

Sep 14, 2015

Surface Expedite

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Good co-workers. Fun, most of the time.

Cons

Can be stressful. Not always enough leadership around.

Viewing 61 - 63 of 81 Reviews

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dispatcher

Can be a bad place to work.

Surface Expedite

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