Well...where to begin....
First of all, I must explain to any reader of this review that my drive to succeed at FedEx Office my first year or so with the company was extremely strong. I won a Beacon Award, went from an F1 to an F4 paygrade within a year and all that great stuff....then quickly began to see the company for what it really is...
1. I was in a center that was DRASTICALLY understaffed. The center manager had just quit prior to my arrival and i was put on a 6 day a week schedule that lasted for 5 months! A few weeks after I began another teammember quit and another was fired. We had only 3 employees at the center for close to 5 months and management not only didn't seem to want to hire or transfer in anyone to help, they instead continued to pile drive us with "audits audits audits"....The center was insanely busy and I worked my fingers to the bone, cranking out jobs and making the company a lot of money, and instead of hearing " hey thanks for working so hard with so little help" or anything like that, instead i would hear "hey your sticker is put on crooked" or " you didnt initial this job ticket in the 80 different spots", and most of the time i would be alone in the center, closing alone and opening the next day alone, getting bombarded with angry customers who didnt want to wait 20 minutes online because there was only 1 team meber working ....it was soo frustrating it felt like every day team mebers would get bombarded with negativity from management and customers both.....
2. Audits - This company must waste millions of dollars if not more each year on seemingly insignificant AUDITING! From the get go it was made crystal clear that centers cared more about passing an audit then it did actually providing a customer with outstanding service. I could understand a company needing to audit to account for money and equiptment, but fedex office takes auditing to a whole other creepy level. Senseless paper work for all print jobs would need to be initialed 80 different places and stickers need to be in exactly the same place. Customers would come in and place an order for 20 pages copied and the paperwork needed for an order that small would come out to OVER 20 PAGES, all of which needed to be in the correct order and initialed several times...I mean it got soo ridiculous that it took longer to correctly assemble order tickets than it did to actually run the job!
3. Rude customers- the people who frequent fedex office, and many justifiably, are angry or unhappy from the moment they walk in the door...most are people there for work who don't want to be there in the first place, so their patience level is at a zero...there are occasionally pleasant customers who are a pleasure to work with, but due to understaffing and ridiculous auditing and policies, most of the time its impossible to even spend any time with them, and ask any fedex team member, most customers are rude, the nice ones are few and far between....It seems like fedex office wants team members to smile at the ever growing line out the door and say "hello and welcome to fedex office", meanwhile most team members these days can't even send a fax or make a copy themselves!
the work is very hard and the pay is very low for the amount of work you do, and ontop of that fedex office seems to "terminate" people at the drop of a dime when its "convenient" for them, or when they want to "change policies around" which they seem to do on a monthly basis... they expect you to work overtime when needs be then will cut your hours to like 22 a week when they see fit, no loyalty, no respect for employees, and even managemend does not make that much money here.....its not worth it
