Is Firstsource Solutions a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 52 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 52 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative CSR reviews

4.5

93% would recommend to a friend

(52 total reviews)

Ritesh Idnani

95% approve of CEO

83% positive business outlook

Ratings by category

4.5

Culture & values

4.5

Diversity & inclusion

4.4

Senior management

4.4

Compensation and benefits

4.3

Career opportunities

4.2

Work/Life balance

Customer Service Representative CSR employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative CSR professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

52 reviews

5.0

Jan 29, 2026

"Great Place to Start Your Career, Room for Growth"

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Supportive Work Environment Friendly and Approachable Leadership Good benefits package, including health and wellness programs with an understanding management team.

Cons

Growth oppurtunities can be slow or not be clear too much work load with less resources. particularly when adapting to shifts and week off changing quite reqularly every 3weeks

Firstsource Solutions Response

4mo

Thank you for your thoughtful and detailed feedback. We’re delighted to know you value the supportive work environment, approachable leadership, and comprehensive benefits at Firstsource. We appreciate your recognition of our efforts to create a culture that promotes growth and employee well-being. While shift rotations are a business requirement and workload may vary based on operational needs, we continuously strive to maintain balance and provide the necessary support to our teams.

3.0

Dec 26, 2025

might be useful for freshers

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent Incentives will be compensated

Cons

They only offer night shift

Firstsource Solutions Response

5mo

Thank you for your feedback. We’re glad to hear that you find the incentive structure fair and motivating. Certain processes operate based on client time zones, which makes night schedules a business requirement. However, we truly appreciate your flexibility and commitment in adapting to these shifts.

3.0

Dec 20, 2025

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good company for freshers as per the salary

Cons

Salary is less fir experienced

Firstsource Solutions Response

5mo

Thank you for your feedback! We’re happy to hear that you find Firstsource a good place for freshers to begin their careers and that you appreciate the management’s support and approachability. Salaries are regularly reviewed and aligned with individual performance and company standards to ensure fairness and competitiveness.

Viewing 7 - 9 of 52 Reviews

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Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Customer Service Representative CSR reviews

Firstsource Solutions

Firstsource Solutions Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

"Great Place to Start Your Career, Room for Growth"

might be useful for freshers

Good

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