Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews about "pay"

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

554 reviews

3.0

May 11, 2026

Fast career growth but low pay and micromanagement

Analyst

Recommend

CEO approval

Business Outlook

Pros

Fast career progression and some really good people who know their job well

Cons

Low pay, management like to micro manage and will try to get out of everything giving a pay raise

Firstsource Solutions Response

Thank you for sharing your feedback and experience. We’re glad to hear that you value the fast career progression opportunities and the presence of knowledgeable and supportive colleagues within the organization. Experiences like these contribute significantly to professional growth and learning. Constructive feedback helps provide better insights into employee experiences and highlights areas where improvements can continue to be explored.

1.0

May 12, 2026

Good for beginners but lacks pay and career growth

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good for beginners and not really much of a bonus type on a long shot

Cons

Not really working out on pay and career basis.

Firstsource Solutions Response

Thank you for sharing your feedback and experience at Firstsource Solutions. We’re glad to hear that you found the organization to be a good place for beginners to gain experience and build foundational professional skills. Early career exposure and learning opportunities play an important role in employee growth.

5.0

May 19, 2026

Good pay but several drawbacks to consider

Senior revenue cycle billing specialist

Recommend

CEO approval

Business Outlook

Pros

G o o d P a y

Cons

1 way cab No bonus for Festivals Selling food at high price 9 hours 30 minutes shift

3.0

Jun 1, 2026

Positive work culture and pay, but no growth opportunities

Software qa engineer

Recommend

CEO approval

Business Outlook

Pros

Good work culture and pay for freshers.

Cons

No growth opportunities for higher positions.

1.0

May 18, 2026

Toxic environment with unfair pay practices

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

4.0

May 29, 2026

Great exposure and support, but low pay for night shifts

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource is honestly a solid place to work, especially because it gives you great exposure to complex global processes that look really good on a resume. The environment is very structured and metrics-driven, so you always know exactly where you stand, and the teams and immediate managers are usually super supportive. Plus, having the option to work from home is a massive perk for balancing your daily routine.

Cons

Firstsource has some major downsides when it comes to compensation and hours. Expecting us to maintain 8.30 hours of solid productivity is one thing, but forcing us to work extra off-hours without even getting paid for that overtime makes no sense. On top of that, the night shift allowance is honestly not enough getting paid just ₹75 per day is not enough to justify the toll it takes on your health and routine. For a 5:00 PM to 2:30 AM shift, that allowance really needs to be increased to at least ₹250 a day to be fair.

5.0

May 29, 2026

Great opportunities for growth, but low night shift pay

Team lead

Recommend

CEO approval

Business Outlook

Pros

It is a great company that provides excellent opportunities to grow professionally and build a strong career. The work environment encourages continuous learning, skill development, and exposure to different opportunities, which helps employees expand their knowledge and experience

Cons

I feel less night shift allowance

Viewing 1 - 3 of 554 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

Firstsource Solutions reviews about "pay"

Ratings by category

Ratings by demographic groups

Reviews by job title

Fast career growth but low pay and micromanagement

Good for beginners but lacks pay and career growth

Good pay but several drawbacks to consider

Positive work culture and pay, but no growth opportunities

Toxic environment with unfair pay practices

Great exposure and support, but low pay for night shifts

Great opportunities for growth, but low night shift pay

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Firstsource Solutions reviews FAQs

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