Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "pay" Reviews

5.0

May 19, 2026

Good pay but several drawbacks to consider

Senior revenue cycle billing specialist

Recommend

CEO approval

Business Outlook

Pros

G o o d P a y

Cons

1 way cab No bonus for Festivals Selling food at high price 9 hours 30 minutes shift

4.0

Jun 8, 2026

Good benefits and pay but poor work-life balance

Manager, instructional design

Recommend

CEO approval

Business Outlook

Pros

Good Monetary Benefits Competitive Salary

Cons

Remote jobs - No work life Balance Do not follow well structured workflows Accept changes too fast, without reviewing the consequences

Firstsource Solutions Response

3w

Thank you for sharing your feedback and experience. We’re pleased to hear that you value the monetary benefits and competitive salary offered by the organization. Providing a rewarding compensation package is an important part of our commitment to employee satisfaction. We recognize the importance of balancing technological advancements with human expertise, creativity, and innovation.

3.0

Jun 1, 2026

Positive work culture and pay, but no growth opportunities

Software qa engineer

Recommend

CEO approval

Business Outlook

Pros

Good work culture and pay for freshers.

Cons

No growth opportunities for higher positions.

Firstsource Solutions Response

3w

Thank you for sharing your feedback and experience. We’re pleased to hear that you appreciate the positive work culture and competitive compensation offered to freshers. Creating a supportive environment where employees can begin and develop their careers is an important focus for the organization.

1.0

May 18, 2026

Toxic environment with unfair pay practices

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

4.0

May 29, 2026

Great exposure and support, but low pay for night shifts

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource is honestly a solid place to work, especially because it gives you great exposure to complex global processes that look really good on a resume. The environment is very structured and metrics-driven, so you always know exactly where you stand, and the teams and immediate managers are usually super supportive. Plus, having the option to work from home is a massive perk for balancing your daily routine.

Cons

Firstsource has some major downsides when it comes to compensation and hours. Expecting us to maintain 8.30 hours of solid productivity is one thing, but forcing us to work extra off-hours without even getting paid for that overtime makes no sense. On top of that, the night shift allowance is honestly not enough getting paid just ₹75 per day is not enough to justify the toll it takes on your health and routine. For a 5:00 PM to 2:30 AM shift, that allowance really needs to be increased to at least ₹250 a day to be fair.

Firstsource Solutions Response

3w

Thank you for sharing your detailed feedback and experience. We’re pleased to hear that you value the exposure to complex global processes, the structured and metrics-driven work environment, and the support provided by your teams and managers. It is also encouraging to know that the work-from-home option has contributed positively to maintaining a healthy balance between your professional and personal responsibilities. Employee well-being, fair compensation, and work-life balance are important aspects of the overall employee experience, and your observations provide valuable insight into areas that may require further review and evaluation.

5.0

May 29, 2026

Great opportunities for growth, but low night shift pay

Team lead

Recommend

CEO approval

Business Outlook

Pros

It is a great company that provides excellent opportunities to grow professionally and build a strong career. The work environment encourages continuous learning, skill development, and exposure to different opportunities, which helps employees expand their knowledge and experience

Cons

I feel less night shift allowance

Firstsource Solutions Response

3w

Thank you for sharing your feedback and experience. We’re pleased to hear that you view the company as a great place to build a strong career and grow professionally. It is encouraging to know that the opportunities for continuous learning, skill development, and exposure to diverse experiences have contributed positively to your professional growth and development. We value your perspective and understand the importance of ensuring employees feel recognized and supported for their contributions during non-standard working hours.

2.0

Jun 11, 2026

Thorough training

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Training given is very thorough

Cons

Too much work for basic pay, No job security

Firstsource Solutions Response

5d

Thank you for taking the time to share your feedback. We are pleased to hear that you found the training provided to be thorough and valuable. Supporting employees through comprehensive learning and development programs remains one of our key priorities.

3.0

Jun 7, 2026

Good pay, but job security can be a concern

Full stack developer

Recommend

CEO approval

Business Outlook

Pros

pays well 3 month notice in case you want to search new job

Cons

not much project in case you lose project you will lose the job

Firstsource Solutions Response

3w

Thank you for sharing your feedback and experience. We’re pleased to hear that you value the competitive compensation and the three-month notice period, which can provide employees with additional time and flexibility when exploring new career opportunities. We understand the importance of having a strong and diverse project portfolio to support employee growth and stability. We recognize that increasing business opportunities and strengthening client partnerships can contribute to greater project availability and long-term organizational growth.