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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service reviews

3.8

88% would recommend to a friend

(58 total reviews)
avatar

Ritesh Idnani

92% approve of CEO

91% positive business outlook

Customer Service employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

58 reviews
5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

This role enhanced my prospects for future opportunities.

Cons

Yearly increment is very low

avatar
Firstsource Solutions Response
2w
Thank you for sharing your feedback and experience. We’re pleased to hear that this role has helped enhance your prospects for future opportunities and contributed positively to your professional growth. We also appreciate your honest feedback regarding the yearly increment structure.
3.0
Jan 19, 2026

good

Recommend
CEO approval
Business Outlook

Pros

easy, straight forward interviews very smooth

Cons

it might have been a little long to start the actual job

avatar
Firstsource Solutions Response
3mo
Thank you for the review. It’s great to hear your interview experience felt straightforward and smooth. We work hard to make the process clear and welcoming, so it’s lovely to see that reflected here. Sometimes there can be a gap while pre-employment checks, onboarding steps and start-date planning are completed, but we know it’s important to keep people updated and move quickly wherever we can.
3.0
Nov 10, 2025

Good Employer

Recommend
CEO approval
Business Outlook

Pros

Good Flexibility, overtime was available,

Cons

long hours, working weekends, vacation was hard to get

Viewing 1 - 3 of 58 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.