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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service reviews

3.8

88% would recommend to a friend

(58 total reviews)
avatar

Ritesh Idnani

92% approve of CEO

91% positive business outlook

Customer Service employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

58 reviews
4.0
May 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Good experience at first source company

Cons

Its been wonderful working in the firtst source

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Firstsource Solutions Response
1y
Thank you for sharing your positive experience with First Source. We’re glad to hear you had a good experience with us. If you have any specific feedback or suggestions for improvement, please feel free to share. Your insights help us continue to enhance our workplace and services.
4.0
Mar 27, 2024

Firstsource company

Recommend
CEO approval
Business Outlook

Pros

I worked at first source for non voice chat process, it was peaceful, no pressure, good salary.

Cons

Sometimes there would be cab delay, that should be improved as we used wait for hours.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you found the non-voice chat process to be peaceful and that you were satisfied with the salary. We understand that delays in cab services can be frustrating and inconvenient. We are committed to improving our transportation arrangements to ensure timely and efficient service for all employees.
5.0
Feb 5, 2024

Really nice company

Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Lost Sky contract so made redundant

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re thrilled to hear that you consider us a great company to work for! We strive to create a positive, supportive, and dynamic work environment for all our employees, and feedback like this reinforces our efforts. Thank you for being a part of our team and for sharing your positive. We understand that the loss of a contract and subsequent redundancy can be a difficult and uncertain time for affected employees. While these decisions are often out of our control due to changing business needs, we are committed to supporting our employees through transitions, including offering assistance with job placements and career advice whenever possible.
Viewing 13 - 15 of 58 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.