Is Firstsource Solutions a good company to work for as a Customer Service?

Customer Service professionals working at Firstsource Solutions have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 58 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at Firstsource Solutions .

How happy are Customer Service professionals working at Firstsource Solutions?

88% of Customer Service employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 52% in the past 12 months. Customer Service professionals have also rated Firstsource Solutions with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service reviews

3.8

88% would recommend to a friend

(58 total reviews)

Ritesh Idnani

92% approve of CEO

91% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.6

Senior management

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

Customer Service employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

4.0

Oct 7, 2024

Firstsource

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good pay and good bonus

Cons

Can be a bit unfair

Firstsource Solutions Response

Thank you for sharing your thoughts, we're glad to hear that you appreciated the pay and bonuses offered. Regarding fairness, we aim to create an equitable work environment and would like to hear more about your experience. Please feel free to get in touch to discuss your concerns so we can work towards addressing any issues.

1.0

Aug 7, 2024

Firstsource call centre

Customer service

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours which was good

Cons

No room for progression, employees not valued

Firstsource Solutions Response

Thank you for taking the time to share your experience. We're glad to hear that you found the flexible working hours to be beneficial during our time with us. We apologise if you felt that you did not have the support or resources necessary to advance your career. We encourage our employees to take advantage of our development programs, such as AIM and RISE, and to work with their managers on annual development plans to help advance their careers. If you felt that these resources were not accessible to you, we apologise and will work to make sure they are more widely available in the future.

2.0

Jun 12, 2024

Not a good place to work

Customer service

Recommend

CEO approval

Business Outlook

Pros

On site prizes to be won / health care benefits

Cons

Management and processes that and pointlessI have worked here and struggled with health etc but they act like they care but don’t show it and some manager speak to you like rubbish and blame things they have done wrong on you even when there is proof to show there isn’t. They also when you join say don’t listen to the review it’s just people who lost their job cause they did something but definitely don’t believe that. They definitely look at you as a number / money not a person. Other advisors have said the same and managers also feel the same about some of these things also not paid 9 times and kept promising it would never happen again but did and was 6 weeks with no pay.

Viewing 10 - 12 of 58 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

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Firstsource Solutions

Firstsource Solutions Customer Service reviews

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Firstsource

Firstsource call centre

Not a good place to work

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