Item: Firstsource Solutions
Rating: 5
Author: Customer Service

Question 1

Is Firstsource Solutions a good company to work for as a Customer Service?

Accepted Answer

Customer Service professionals working at Firstsource Solutions have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Customer Service employees well?

Accepted Answer

Customer Service professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 58 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at Firstsource Solutions.

Question 3

How happy are Customer Service professionals working at Firstsource Solutions?

Accepted Answer

88% of Customer Service employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 52% in the past 12 months. Customer Service professionals have also rated Firstsource Solutions with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (324), Team Leader (163), Customer Service Advisor (151), CSA - Customer Service Associate (143), Customer Service Associate (123), Senior Associate (94), Senior CSA (69), Senior Analyst (68), Associate (67), Analyst (66), Assistant Manager (63), Customer Service (59), Process Leader (56), Claims Examiner (54), Customer Service Representative (CSR) (54)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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