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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service reviews

3.8

88% would recommend to a friend

(58 total reviews)
avatar

Ritesh Idnani

92% approve of CEO

91% positive business outlook

Customer Service employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

58 reviews
5.0
Aug 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Interview insights and job insights

Cons

Potential for misleading information and for recent review

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Firstsource Solutions Response
9mo
Thank you for sharing your feedback. We value the transparency provided through interview insights and job-related information, which helps candidates make informed decisions. Regarding the outdated information, we would encourage you to have open communication with HR
3.0
May 21, 2025

Average

Recommend
CEO approval
Business Outlook

Pros

Good to earn incentives as it is unlimited

Cons

Salary is very less without incentives

avatar
Firstsource Solutions Response
1y
Thank you for sharing your feedback! We're glad to hear that you appreciate the unlimited incentive opportunity — it's designed to reward high performance and provide earning potential beyond fixed compensation. Salary is aligned with market standards and also varies based on experience and role requirements. Rotational shifts and split week-offs are determined by business and client requirements, but we do try to manage them fairly and with advance communication.
3.0
Mar 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunities Over time

Cons

Constant risk of redundancy there

avatar
Firstsource Solutions Response
1y
Thank you for sharing your feedback. We are glad to hear that you appreciate the opportunities and overtime available here. We acknowledge that the uncertain nature of the market can cause anxiety, and we always aim to reduce the impact on our colleagues as much as possible and we want to reassure you that we value all our people and are committed to supporting everyone during any challenging times. We encourage open communication, so please don't hesitate to reach out if you have any concerns or suggestions for improvement.
Viewing 4 - 6 of 58 Reviews

Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.