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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Associate reviews

4.5

95% would recommend to a friend

(107 total reviews)
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Ritesh Idnani

98% approve of CEO

98% positive business outlook

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews
4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Active Listening. Empathy. Patience. Clear Articulation

Cons

Taking it personally. Compassion Fatigue. Low Patience.

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Firstsource Solutions Response
2d
Thank you for taking the time to share your feedback. We are pleased to hear that you recognize the importance of active listening, empathy, patience, and clear communication in your role. These are valuable strengths that contribute to delivering a positive customer experience.We understand that customer-facing roles can be demanding, and these experiences are important to acknowledge. We remain committed to supporting employees through continuous learning and development opportunities available on the learning platform to help build resilience and enhance professional skills.
Viewing 1 - 3 of 107 Reviews

Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.