Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 107 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

95% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Senior Associate reviews

4.5

95% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

5.0

Jun 23, 2026

Great culture and skill development, but pay issues persist

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Skill development,Supportive colleagues,Employee-centric culture,Job security

Cons

Leave policy not satisfactory, pay-appraisal getting deal

Firstsource Solutions Response

3d

Thank you for taking the time to share your valuable feedback. We are pleased to hear that you appreciate the opportunities for skill development, supportive colleagues, employee-centric culture, and job security. It is encouraging to know that these aspects have contributed positively to your overall experience.

5.0

Jun 23, 2026

Supportive management and flexibility in remote work

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Great work-from-home flexibility, supportive management, collaborative team environment, and good opportunities for learning and career growth.

Cons

Limited face-to-face interaction with colleagues due to remote work, but communication tools help maintain teamwork effectively.

Firstsource Solutions Response

3d

Thank you for taking the time to share your valuable feedback. We are pleased to hear that you appreciate the work-from-home flexibility, supportive management, collaborative team environment, and the opportunities for learning and career growth. It is encouraging to know that these aspects have contributed positively to your overall experience.

3.0

Jun 20, 2026

.

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Decent incentives and bonus Strict timing

Cons

No proper hierarchy maintained in the company

Firstsource Solutions Response

3d

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciate the incentives and bonus programs offered by the organization. We encourage you to connect with your respective HR Business Partner (HRBP) to discuss your experience in more detail

Viewing 13 - 15 of 107 Reviews

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