Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 107 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

95% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

Firstsource Solutions Senior Associate reviews

4.5

95% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

5.0

Jun 25, 2026

Great Place to work

Senior associate

Recommend

CEO approval

Business Outlook

Pros

*Good working environment and supportive team. * Management is approachable and helpful. * Opportunities to learn new skills and grow professionally. * Salary is paid on time. * Work culture is positive and employee-friendly. * Good teamwork and coordination among staff.

Cons

*Limited work-life balance in busy projects. * Career growth opportunities can be improved.

Firstsource Solutions Response

3d

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciate the good working environment, supportive team, approachable management, learning opportunities, timely salary payments, positive work culture, and strong teamwork within the organization. It is encouraging to know that these aspects have contributed positively to your overall experience.

3.0

Jun 25, 2026

Stable job with supportive team, but lacks recognition

Senior associate

Recommend

CEO approval

Business Outlook

Pros

"The job offers good stability with permanent employment, a decent compensation package, and a supportive team environment."

Cons

"Management provides limited recognition for employees' contributions." "Employee efforts are not consistently acknowledged by management." "The organization could improve its employee recognition and appreciation practices." "Despite working hard, employees receive minimal recognition for their contributions." "There is a lack of adequate recognition for professional achievements and performance."

Firstsource Solutions Response

3d

Thank you for taking the time to share your feedback. We are pleased to hear that you value the job stability, compensation package, and supportive team environment. It is encouraging to know that these aspects have contributed positively to your overall experience. e remain committed to fostering a workplace where employee contributions are recognized and valued appropriately. For specific concerns, we encourage you to connect with your respective HR Business Partner (HRBP), who can further assist you.

5.0

Jun 25, 2026

Good learning environment but rotational shifts can be tough

Senior associate

Recommend

CEO approval

Business Outlook

Pros

good place to work and learn communication, operations, and process management skills, Compared with many BPOs, work-life balance is often rated positively, though it varies by process.

Cons

Working rotational or night shifts depending on the client process.

Viewing 4 - 6 of 107 Reviews

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