Is Firstsource Solutions a good company to work for as a Customer Service?

Customer Service professionals working at Firstsource Solutions have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 58 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at Firstsource Solutions .

How happy are Customer Service professionals working at Firstsource Solutions?

88% of Customer Service employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 52% in the past 12 months. Customer Service professionals have also rated Firstsource Solutions with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service reviews

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3.8

88% would recommend to a friend

(58 total reviews)

Ritesh Idnani

92% approve of CEO

91% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.6

Senior management

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

Customer Service employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

58 reviews

2.0

Feb 24, 2025

First source

Customer service

Recommend

CEO approval

Business Outlook

Pros

I don’t think there are any pros apart from paid training and paid fortnightly

Cons

Work life balance Hours Managers are terrible always on drugs

Firstsource Solutions Response

Thank you for your feedback. While we're glad to hear that you appreciated the paid training and bi-weekly pay, however we're concerned about the issues you've raised regarding work-life balance, hours, and management. Furthermore, Firstsource has a strict zero tolerance policy towards drugs and alcohol in the workplace, and we take any allegations of drug use among managers very seriously. We will investigate these claims and take appropriate action to ensure that our workplace remains safe and professional. We value your input and will use it to continue improving our work environment and management practices.

3.0

Oct 27, 2024

work

Customer service

Recommend

CEO approval

Business Outlook

Pros

the job was not difficult

Cons

micromanagement and no support recieved

Firstsource Solutions Response

We appreciate you sharing your experience. While we're glad to hear that you enjoyed the work itself, we're disappointed to learn about the micromanagement and lack of support you experienced. We will take your feedback into consideration as we continue to review and improve our management practices and ensure that all colleagues receive the support they need.

5.0

Oct 20, 2024

It's professional service centre

Customer service

Recommend

CEO approval

Business Outlook

Pros

Skilled staff and good location

Cons

Shift time is not suitable for every one

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We take pride in having a skilled and talented team, along with a well-situated location that adds to the convenience of working with us. We understand that shift timings may not be ideal for everyone, as they are based on business schedules and requirements. However, we strive to accommodate our employees' needs as much as possible while balancing operational demands.

Viewing 7 - 9 of 58 Reviews

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Bilingual Collections Agent (Experience Needed)

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It's professional service centre

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