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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service Representative reviews

      2.7

      40% would recommend to a friend

      (316 total reviews)
      avatar

      Ritesh Idnani

      55% approve of CEO

      47% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      2.8

      Culture & values

      2.7

      Work/Life balance

      2.6

      Career opportunities

      2.5

      Compensation and benefits

      2.4

      Senior management

      Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      316 reviews
      2.0
      Jan 19, 2022

      Stressful

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most People are lovely Good opportunities to progress quickly Bonus

      Cons

      Pay not on time or wrong Treated like school kids You only allowed 2 absences in 6 months meaning lots of people would come in with sickness Holiday management Lack of organisation

      avatar
      Firstsource Solutions Response
      4y
      Thank you for taking the time to write a review. It’s good to know that you connected well with your peers and enjoyed the progression opportunities available. Our Talent Development team works hard to provide interesting and fulfilling options that enable our people to advance their careers. We’re sorry to hear you experienced problems with pay and holidays whilst with us and hope you reached out for support with this. If not, we would like to invite you to contact the local HR Manager to discuss these in more detail. Thank you again for leaving a review – we wish you all the very best in your future career.
      3.0
      Jan 19, 2022

      Best for learning

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Proactive HR Operations are organized Salary is on time Relaxed environment

      Cons

      Salary hike Managements non attentiveness Complacency of Higher ups

      Viewing 190 - 192 of 316 Reviews
      Related searches: Firstsource Solutions Customer Service Representative jobs | Firstsource Solutions Customer Service Representative salaries | Firstsource Solutions benefits | Firstsource Solutions Customer Service Representative interviews
      Firstsource Solutions reviewsFirstsource Solutions Customer Service Representative reviews

      Glassdoor has 4,295 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.