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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
1.0
Nov 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Remote work from home available

Cons

Not that much to mention

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Firstsource Solutions Response
5y
Thanks for writing in! We are glad to know that you recommend us as an employer and that remote work was positive. Wishing you well with your future.
1.0
Oct 25, 2020
Recommend
CEO approval
Business Outlook

Pros

staff except senior management are lovely will hire anybody

Cons

unrealistic targets e.g. 70 second hold times payment issues management out of touch with staffs needs 10 hour shifts minimum wage

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Firstsource Solutions Response
5y
Thank you for sharing your feedback. We are sorry to hear that you did not enjoy your time working with us. We take pride that our management empowers, motivates and supports our employee . Vast majority of our employees enjoy long and fulfilling careers with us, and we endeavour to offer competitive compensation and benefit package. During these difficult pandemic times too, our efforts have been to provide the same level of support virtually as well. We actively seek feedback from all our employees both anonymously and in-person so that, we can continue to improve our working environment and experiences for our employees. We hope you used one of our feedback channels while employed with us. Best wishes for new endeavours.
5.0
Oct 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice pay and nice hr

Cons

To much expectations from employees

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Firstsource Solutions Response
5y
Thank you for your great feedback and are delighted to know that you appreciate the compensation package and the support rendered by the HR team. Each job role has a set of responsibilities and expectations which are clearly explained at various stages. We encourage you to discuss with your Manager or your HR partner in case of any queries. Wishing you a fulfilling career with Firstsource!
Viewing 241 - 243 of 316 Reviews

Glassdoor has 4,291 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.