Firstsource Solutions Customer Support Representative reviews

Item: Firstsource Solutions
Rating: 1
Author: Current employee - Customer Support Representative

4.0

98% would recommend to a friend

(8 total reviews)

Ritesh Idnani

Not enough data to show CEO approval

99% positive business outlook

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8 reviews

1.0

Apr 9, 2020

Worst management I've seen in life

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

The process in which I worked, people were really good..but not all...they pressurize employees too much..

Cons

One of the worst management I've ever seen ...these clingy people made me go to office 5 times even after leaving the office...having worked a day extra while I was in notice period they simply made an LOP in my pay slip and made me go to office so many after quitting the job... people in management are really the worst people I ever dealt with...only after going and fighting in office they paid me my full and final settlement amount...I waited nearly 6 months to get one LOP amount and get back the amount from stale check...Its better if the CEO of the company look into the negligence work management is doing and making the employees feel so sick 😠😠😠 .. no proper hike as well...while joining the company they promised to pay shift allowance but after joining there was no shift allowance paid 😒😬

Firstsource Solutions Response

6y

Thank you for taking the time to share feedback . We are sorry to hear that your off boarding experience with us has not been great . We are proud that the vast majority of our employees (in all areas of business) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all the time, there will be times we fall short too. We encourage our employees to contact their HR team or their Managers to give us feedback in all stages of their employment with us. We wish your experience had been positive and our HR team could have resolved all your concerns while you were with the company.

1.0

Sep 6, 2016

Horrible

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

They are flexible on schedules.. Allowing you to change when needed. Otherwise nothing left to say for pros in this category

Cons

Management is horrible, little to no pay increase yearly.. Moral is out the window.. And management doesn't try to get it up. If you are not a "token employee" you get no recognition for anything. The whole leadership team needs to be reevaluated and Changed out. No room for growth. Favoritism. I could go on and on.

Firstsource Solutions Response

9y

We would like to thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.

Viewing 7 - 8 of 8 Reviews

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