Is Firstsource Solutions a good company to work for as a Operations Manager?

Operations Manager professionals working at Firstsource Solutions have rated their employer with 3.6 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Operations Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at Firstsource Solutions with 3.3 out of 5 stars based on 19 anonymously submitted employee reviews. This is 14.1% worse than the company average rating for salary and benefits. Find out more about Operations Manager salaries and benefits at Firstsource Solutions .

How happy are Operations Manager professionals working at Firstsource Solutions?

82% of Operations Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Operations Manager professionals have also rated Firstsource Solutions with a 3.0 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 143 reviews)); "Good work environment and Colleagues" ((in 117 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "work life balance is good" ((in 83 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "bad training poor senior behaviours" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Operations Manager reviews

3.6

82% would recommend to a friend

(19 total reviews)

Ritesh Idnani

99% approve of CEO

58% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Career opportunities

3.8

Culture & values

3.3

Compensation and benefits

3.0

Work/Life balance

3.0

Senior management

Operations Manager employees have rated Firstsource Solutions with 3.6 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Operations Manager professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

4.0

Feb 24, 2025

A Great Place for Career Growth, but Scope for Faster Progression

Manager operations

Recommend

CEO approval

Business Outlook

Pros

Career Growth & Internal Promotions – Firstsource values internal talent and provides good career advancement opportunities. My progression from TL to Manager Ops reflects this. Stable Work Environment – A decade-long tenure speaks for itself. The work culture is positive, and leadership is supportive. Recognition for Performance – Hard work and dedication are rewarded, making it a great place for those willing to put in the effort. Diverse Client Exposure – Working with global clients has strengthened my process management and operational expertise.

Cons

Increment Pace Could Be Faster – While salary progression is steady, some competitors offer higher jumps in compensation over a shorter period. Tech & Automation Adoption – Compared to other AI-driven BPOs, Firstsource could focus more on automation and digital transformation. Talent Retention – Mid-level attrition sometimes disrupts team stability, requiring constant training and adjustments.

Firstsource Solutions Response

Thank you for your detailed and thoughtful feedback! We’re delighted to hear that you appreciate the career growth opportunities, internal promotions, and recognition for performance at Firstsource. Your journey from TL to Manager Ops is a great example of how we prioritize internal talent and provide long-term career stability. We acknowledge your points regarding salary increments, automation, and talent retention. Compensation adjustments are performance-based, and we continuously review market trends to stay competitive. Our dedicated technology team is actively working on automation and digital transformation to enhance efficiency. Additionally, we strive to re-train and retain talent to ensure stability across teams.

5.0

Feb 17, 2025

A Rewarding Journey with an Exceptional Team

Manager operations

Recommend

CEO approval

Business Outlook

Pros

Supportive Environment: The team here is incredibly supportive. Colleagues are always willing to lend a hand, share knowledge, and celebrate each other's successes. Growth Opportunities: There are ample opportunities for professional development. The company invests in its employees through training programs, mentorship, and clear career progression paths. Innovation and Creativity: We are encouraged to think outside the box and bring new ideas to the table. This culture of innovation keeps the work exciting and fulfilling. Work-Life Balance: The company understands the importance of work-life balance and offers flexible working arrangements to help employees maintain a healthy balance. Inclusive and Diverse: Our team is diverse, and the company actively promotes inclusivity. This diversity brings a wealth of perspectives and ideas, making our work environment dynamic and enriching.

Cons

Always there is a place for an improvement and the company is working on it to make it as best place to work as possible.

Firstsource Solutions Response

Thank you for your wonderful feedback! We're delighted to hear that you appreciate the supportive environment, growth opportunities, innovation-driven culture, work-life balance, and inclusivity at Firstsource. Creating a workplace where employees feel valued, empowered, and inspired is a top priority for us. We completely agree that there is always room for improvement, and we are continuously working to enhance the employee experience and make Firstsource the best place to work.

1.0

Nov 8, 2024

Worst company I’ve ever worked for

Operations manager

Recommend

CEO approval

Business Outlook

Pros

None I regret not leaving sooner

Cons

Don’t care about their staff and I worked In leadership. Everyone is a number. Save yourself dignity. Don’t go near it. Owned my an Indian company who are extorting UK citizens.

Firstsource Solutions Response

We're truly sorry to hear about your negative experience while working with us. Your feelings are valid, and we take them seriously. We want to assure you that we're committed to strengthening our workplace culture, and your feedback helps us identify areas where we can do better.

Viewing 4 - 6 of 19 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Operations Manager reviews

Firstsource Solutions

Firstsource Solutions Operations Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A Great Place for Career Growth, but Scope for Faster Progression

A Rewarding Journey with an Exceptional Team

Worst company I’ve ever worked for

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions