Is Firstsource Solutions a good company to work for as a Process Associate?

Process Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 15 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Associate employees well?

Process Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 15 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Process Associate salaries and benefits at Firstsource Solutions .

How happy are Process Associate professionals working at Firstsource Solutions?

86% of Process Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 53% in the past 12 months. Process Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 141 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good people work from home" ((in 97 reviews)); "Good work culture and learning" ((in 95 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "There has been so much pressure put on all agents on site to deliver that it makes employees unhappy in the job." ((in 16 reviews))

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Firstsource Solutions

Firstsource Solutions Process Associate reviews

4.2

86% would recommend to a friend

(15 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

4.3

Career opportunities

4.2

Culture & values

Process Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Process Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

15 reviews

1.0

Aug 6, 2023

Good diverse culture

Process associate

Recommend

CEO approval

Business Outlook

Pros

Good exposure to diverse working culture

Cons

High pressure working environment and cut throat competition

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We highly appreciate the diversity and exposure to different working cultures that our employees experience here. We believe that this diversity enriches our organization and fosters creativity and innovation. We take the mental health of our employees seriously. We offer access to mental health resources, counselling services, and encourage employees to take advantage of them without fear of stigma. We provide opportunities for growth and development, ensuring that employees feel supported in their career aspirations.

1.0

Dec 24, 2022

No promotion and no increment

Process associate

Recommend

CEO approval

Business Outlook

Pros

Its worst experience . They will fired u when the deal is closed.They looked for only experience people ,Not even think about the hard working people

Cons

its worst experience for me too work in firstsource

4.0

Mar 10, 2022

About our company

Process associate

Recommend

CEO approval

Business Outlook

Pros

In our company had a many useful benefits for workers

Cons

No more downsides in first souce

Viewing 7 - 9 of 15 Reviews

Jobs at Firstsource Solutions

Collections Representative

Cold Calling Sales Agent (Bilingual, Collections)

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Collections call center representative (2 Days Off)

View all Process Associate Jobs

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Firstsource Solutions

Firstsource Solutions Process Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good diverse culture

No promotion and no increment

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