Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Process Leader reviews

4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

71 reviews

5.0

Dec 11, 2024

Nice work environment

Process lead

Recommend

CEO approval

Business Outlook

Pros

Great camaraderie between employees within the teams

Cons

Worst Management at American Express White Label first-party collections

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that the camaraderie between employees is strong. Regarding management, we’ve taken steps to improve transparency and clarity in our processes. We are committed to continuous improvement and appreciate your insights as we work towards making things even better.

1.0

Jun 19, 2024

Unfair and internal politics

Process leader

Recommend

CEO approval

Business Outlook

Pros

Too much people centric even in cases of malpractices. Not sure if this is a pros.

Cons

Unfair, unethical. Malpractices are encouraged. Blind eye to Disciplinary issues. Ijps are staged and pre decided. Save important time of your life and work elsewhere

5.0

Nov 13, 2023

Awesome culture

Process leader

Recommend

CEO approval

Business Outlook

Pros

It's home, away from home where you can be yourself. Diversity, equity and giving back to society is truly being practiced and inculcated in everyone. Emphasis on employee wellbeing and amazing engagement programs. In terms of career, based your hardwork and sincerity Firstsource will make your life and help you to unleash your potential... Company that is driven by purpose...

Cons

No Cons.. Truly happy and satisfied..

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. Our workplace is more than just an office; it's a home away from home where authenticity is celebrated. We take pride in embracing diversity, fostering equity, and actively contributing to society. The emphasis on employee well-being is at the core of our values. Our engaging programs are designed to make your journey with us fulfilling and enjoyable. Thank you for being a part of our purpose-driven family.

Viewing 55 - 57 of 71 Reviews

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Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions Process Leader reviews

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Nice work environment

Unfair and internal politics

Awesome culture

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