Foundever reviews

The coaches are not there to help but only there to benefit themselves. Calls gets back to back, no time to think or do anything.

Being confined to a chair over 9 hours a day with headset attached to your head, have to request bathroom break, coaches are only interested in their numbers, if you aren’t high on your NPS they make you feel worthless. NPS Scoring is ridiculous. Even if the customer calls you out for doing great but rates The business you answer phones for as bad, you get a detractor which goes against your score. I answered over 1100 calls in a month, no one else on my team was close to that amount, but I was put on corrective action for 30 days for a mistake in one case. Low pay, $9 an hour to be verbally abused by customers who are angry.