Foundever reviews

3.9

78% would recommend to a friend

(19,218 total reviews)
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Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
5.0
May 2, 2018

Amazing place to work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked for Sitel for over 15 years. My team is like family and I couldn't be happier with my duties in my position as well as the flexibility the company provides.

Cons

I truly cannot think of any downsides - I have had other offers and continue to stay.

2.0
Apr 24, 2018
Recommend
CEO approval
Business Outlook

Pros

You get two 15 minuets paid breaks. Teams that make quality that month gets rewarded by their coach. Best coach there is Daryle.

Cons

The coaches are not there to help but only there to benefit themselves. Calls gets back to back, no time to think or do anything.

2.0
Apr 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home, 3 days off

Cons

Being confined to a chair over 9 hours a day with headset attached to your head, have to request bathroom break, coaches are only interested in their numbers, if you aren’t high on your NPS they make you feel worthless. NPS Scoring is ridiculous. Even if the customer calls you out for doing great but rates The business you answer phones for as bad, you get a detractor which goes against your score. I answered over 1100 calls in a month, no one else on my team was close to that amount, but I was put on corrective action for 30 days for a mistake in one case. Low pay, $9 an hour to be verbally abused by customers who are angry.

Viewing 367 - 369 of 19,218 Reviews

Glassdoor has 24,662 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.