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      Foundever

      Engaged Employer

      Foundever reviews

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      3.9

      77% would recommend to a friend

      (19,143 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      70% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.6

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Feb 4, 2012

      Sitel has fallen from a good company to a poor company

      Learning specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sitel, and in turn Clientlogic, were at one time great companies to work for. After the merger both companies have benefited. The work atmosphere with in Sitel is often tolerable.

      Cons

      Sitel is beginning to faulter. The compnay is unstable. Many Sitel sites are half or more empty and will be closed at some point in the future. Sites that are successful and have plenty of work are over staffed, with unrealistic promises being made to clients, to ring every last penny out. It would appear that Sitel corporate management in Nashville is attempting to milk the company for every last bit of profit before the compnay is broken up or declares bankruptcy.

      2.0
      Jan 27, 2012

      Lack of Communication

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, Good people that work here.

      Cons

      Horrible communication with upper management and employees. Management keeps getting bonuses but tells Employees no raises in 4 years.

      4.0
      Jan 19, 2012

      Relaxed atmosphere. Good coaches and flexible schedule but conflicting expectations of employees.

      Call center credit card representatives
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed atmosphere. Very casual dress code. Great training class. Good coaches. Very flexible hours/overtime available all the time. Lots of incentives for making bonuses. (e.g. adherence bonus) Not a sales job, just customer service.

      Cons

      *Since the client at the Sitel I worked for was a bank and we handled credit cards, there was a lot of information to learn (many times irrelevant to the job) and policies are constantly changing. (e.g. every time a new federal regulation is released, it effects how we do our job. It is almost like being retrained every couple of weeks, which is extremely frustrating. *Tons of statistics to meet. *Conflicting expectations of employees. *The quality team is constantly back and forth with either keeping your handle time on calls low or keeping your engagement high. Both stats effect your quality ranking and bonuses. So if you have a short call and meet your handle time goal then you're required to improve your quality or "customer experience", which in turn makes your handle time high. You can't win.

      Viewing 19090 - 19092 of 19,143 Reviews
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      Glassdoor has 24,568 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.